Processing Refunds
Event Participant Refunds
As a site supporter, you now have the ability to refund entry fees for participants and teams. Below are the steps needed to provide attendees with a refund.
Invoice Management and Refunds are only available to hosts with a Team Site Supporter account. For more information, see the Site Supporter Features section.
To issue a refund:
- From your manage meet, select the 'Participants' tab and locate the 'Invoice' column on the page.
- Click the red invoice number to bring up the invoice that is highlighted in Step 2 below.
- After you have clicked on an invoice that has been paid - you can see the option to refund the payment. To refund, click the red arrows highlighted in Step 3.
- After clicking the red refund button you will be prompted with a pop up window asking you how much you would like to refund. After confirming or changing the amount, press the green 'Refund' button.
- Once you press the 'Refund' button, the payment will be sent to the payee. You can confirm you have sent a refund by it showing up on the page in step #3.
Please note that the refund will take between 3-5 buisness days to process into the payee's account.
